Privacy policy

At VIA Scent, we respect your privacy and are committed to protecting your personal information.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

Name
Contact number
Email address
Billing and delivery address
Payment information
Order details
Website usage information
Customer enquiries and communication details

2. How We Use Your Information

We use your information to:

Process and deliver your orders
Contact you regarding your purchase
Provide customer support
Send order updates and delivery information
Improve our website and services
Share promotional offers, only where permitted
Prevent fraud or misuse of our website

3. Sharing of Information

We do not sell your personal information. We may share necessary information only with trusted third parties such as payment processors, delivery partners, service providers, or legal authorities when required.

4. Payment Security

Payment details are processed through secure payment providers. VIA Scent does not store complete card details on our website.

5. Cookies

Our website may use cookies to improve browsing experience, remember preferences, analyze website performance, and support marketing activities.

You may disable cookies through your browser settings, but some website features may not work properly.

6. Marketing Communication

With your consent, we may send you promotional messages, offers, product updates, or newsletters. You can unsubscribe or request removal from our marketing list at any time.